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Service Level Definitions

IT Services is currently working with groups of staff and students in order to form Service Levels for our users.

All users can expect General Service Levels within ITS opening hours. For more details on our policies and targets, please use the links opposite.
Any targets which have "no data" returned are not yet formally monitored or agreed. 

The full SLD document can be viewed here.

Any comments on anything contained 
within these pages should be sent to 
IT Administration
in the first instance

See also...

Cluster Policies for IT Support

Contents

General Service Levels

ITS office hours

What are our policies?

What are our targets?

How are we doing?